Cancellation & Refund Policy

Coastal Vehicle Hire understands that plans can change. The following cancellation and refund policy applies to vehicle hire bookings made directly with us, including bookings made through our website, by telephone or in person.

Cancellations

Bookings may be cancelled by contacting Coastal Vehicle Hire before the scheduled vehicle collection time.

More than 48 hours before collection

Where a booking is cancelled more than 48 hours before the scheduled collection time, any hire charges already paid will be refunded in full.

Less than 48 hours before collection

Where a booking is cancelled within 48 hours of the scheduled collection time, Coastal Vehicle Hire reserves the right to retain the equivalent of one day's hire charge. Any remaining balance paid will be refunded.

No-Shows

If the hirer fails to collect the vehicle at the agreed time and has not contacted us to cancel or rearrange the booking, the booking will be treated as a no-show.

No refund will normally be provided for a no-show.

Early Return of a Vehicle

If a vehicle is returned before the agreed return date or time, no refund will normally be provided for unused hire days.

At our discretion, we may provide a partial refund or credit where exceptional circumstances apply.

Booking Changes

Customers should contact us as soon as possible if they wish to change:

• Collection date or time

• Return date or time

• Vehicle type

• Hire period

Changes are subject to vehicle availability and may result in a change to the hire price.

Security Deposits

Any refundable security deposit or pre-authorisation taken in connection with the hire is separate from the hire charge.

Provided the vehicle is returned in accordance with the Rental Agreement, any refundable deposit will be released or refunded following the return and inspection of the vehicle.

Deductions may be made where permitted under the Rental Agreement, including for matters such as:

• Vehicle damage

• Missing fuel

• Excess mileage

• Late return

• Cleaning charges

• Missing equipment or accessories

• Parking charges, fines, tolls or other applicable charges

The time taken for released funds to appear in a customer's account can vary depending on their bank or card provider.

Refund Processing

Approved refunds will be returned to the original payment method used for the booking.

Once processed by Coastal Vehicle Hire, the time taken for the refund to appear in your account will depend on your bank or card provider.

Cancellation by Coastal Vehicle Hire

In the unlikely event that Coastal Vehicle Hire is unable to provide the vehicle booked, we will endeavour to offer a suitable alternative vehicle.

If we are unable to provide a suitable alternative, any hire charges paid for the affected booking will be refunded in full.

We will not be responsible for indirect or consequential costs arising from the cancellation except where liability cannot legally be excluded.

Exceptional Circumstances

We understand that genuine emergencies can occur. Where a cancellation falls outside the normal terms of this policy, customers are encouraged to contact us. Any refund or credit offered in these circumstances will be considered on a case-by-case basis.

Contact Us

To cancel or amend a booking, please contact Coastal Vehicle Hire as soon as possible.

Coastal Vehicle Hire
Hillmans Way
Coleraine
BT52 2EB

This Cancellation & Refund Policy should be read alongside our full Vehicle Rental Terms & Conditions. Where there is any conflict, the Rental Terms & Conditions will apply, subject to your statutory rights.